Astro is a different way of doing things. A better way.
There’s bound to be questions. Here are the answers..

Sign up for the Free Trial.  No commitment or credit card needed. You will have access to video tutorials and an Astro Agent will contact you to answer questions and help you get setup.

A computer with internet access and a barcode scanner (optional but helpful).

Nope. Astro is a collection of digital loyalty platforms and marketing tools that help you track your customers’ loyalty progress and report their rewards to your distributors. It can be used with or without a POS.

There are several POS companies who have developed integration with Astro. Click here to view our current POS partners and the Astro Platforms they integrate with.  When you sign up for your Free Trial let us know what POS system you are using and we’ll help you get setup.

After the FREE Trial, the subscription is $45 per month per location for Astro Frequent Buyer. Astro Offers and Adoption Rewards are included for FREE. Plus, additional Custom Loyalty platforms and Marketing Tools can be added to flesh out your loyalty program. You can view all pricing here.

Yes, Astro’s privacy policy is very clear and protects you- the retailer, and your customers. Review our full data secrecy policy here.

Astro has become the industry standard for customer loyalty for a reason. Our platform is intuitive and directly connects our retailer members and their customers to pet health brands and their distributors. 99% of the pet health distributors in the USA and Canada are on Astro. As for pet health brands- you’ll find hundreds, from small independent brands to all the  major ones, and everyone in between. Check ’em out here!

Yup! We have tried and true methods for helping you convert both your paper and digital loyalty cards to Astro. When you sign up for the Free Trial let us know how you are currently tracking frequent buyer, and an Astro Team Member will walk you through the conversion process that is best suited to your situation.

Astro is designed to keep your customers shopping with your business, whether that business consists of one store or many. When a customer signs up for your loyalty program their Astro Pet Owner Account can be accessed from any of your locations, allowing them to build loyalty from any location in your network – AND in such a way that your Astro Marketing Suite can learn which of your locations they frequent and how often. When you sign up for your Free Trial let us know whether you have more than one location so we can get your account set up properly so your customers don’t miss out!

In most instances, yes. If you are able to generate an excel sheet containing your customers’ information, make sure to let an Astro Team Member know ASAP so they can advise on how best to proceed. Make sure that you do not manually add any customers to your Astro Account if you plan on having them uploaded or imported.

Yes, upon signing up for your Free Trial, an Astro team member will contact your store to set up training.  Also, check your email inbox for Quick Start Guides and Account Set Up info. Plus, video tutorials are also available in our expansive Knowledge Base.

Nope – there’s no need to! Astro automatically sends your customers’ free good and rebate redemption information to your chosen distributors for expedited reimbursement.

No, Astro does not require a contract; you use the service on a month-by-month basis.

we're people friendly

Ask us anything.