How to Attract More Customers to Your Pet Business

  • 3 Min Read

The pet care industry can be incredibly competitive, and because of this, attracting new customers and expanding brand awareness isn’t easy. To succeed, business owners need to set themselves and their companies apart from their competitors, but how? In this article, we’ll cover how to get more customers in a few creative ways. By following these tips, you can grow your pet business and nurture your customer base.

Utilize Social Media

Social media platforms are a great way to spread the word about your company, whether you’re starting a small business or looking to grow an already-established brand. An organized and carefully curated posting schedule can not only help business leaders like you connect with their target audiences online, but it can also help foster growth in your customer base. 

People tend to share content that they find useful, so be sure to research your target market so that you can be aware of what your ideal customers need. You could post content that announces community events, launches your marketing campaigns, invites customers to take advantage of promotions, or provides your followers with helpful information about pet care.

Develop a Sound Online Presence

Having a well-developed online presence is essential in getting more customers for your pet business. Whether you operate an online store or a brick-and-mortar business, being easy to locate online is a must. Local and distant customers usually use the internet to find the right store for their needs, so even if you want to appeal exclusively to local customers, having a website is a good idea. 

However, it’s not enough to simply have a website or Google Business listing. Like your social media content, your website and the content you create on it need to be optimized. With search engine optimization, you can help ensure that your brand reaches your target customers when they search online for your products and services. 

Collaborate with Your Community

Connecting with others in your community is an excellent way to increase your brand awareness; fortunately, there are several ways to accomplish this.

For example, you could work toward developing positive relationships with other leaders in the pet care industry. While most business owners don’t want to work with their direct competitors, collaborating with those who provide adjacent services may be a good idea. You could reach out to the management team at your local shelter and offer to host an adoption event at your store. You could familiarize yourself with local veterinarians so that you can recommend them if a customer expresses interest. 

In addition to connecting with other leaders in your community, it may also be helpful to share more of your expertise with your customers. Post informational or educational content on your website or social media accounts so that your customers can follow your advice when it comes to providing their pets with the best care.

Offer Promotions and Rewards

Most customers appreciate when they feel their patronage has value, especially when that value allows them to save money on the products and services they need. A good way to attract new customers to your business and turn them into long-term customers is to give them the best value for the money they spend in your store. 

Create occasional promotions that you can invite your customers to take part in, and develop a loyalty program that rewards them every time they choose your shop to frequent. For example, you could reward your customers using a points system that gives them discounts after a certain number of purchases.

Take Customer Experience To the Next Level

Word of mouth can be your best friend when it comes to how to get more customers, and good word of mouth is often the result of stellar customer service. Most patrons prefer to spend their money at establishments where they know they’ll be treated with kindness and care. So, once you have customers step foot in your store (or use your online platform), extend to them the best customer service you can muster. Your customers will remember how your team makes them feel when they visit your store, and if they have a great experience, they will likely tell everyone they know about your store.

To help drive excellent customer care, you might want to offer feedback surveys that your customers can fill out to tell you how you’re doing and where you can improve. 

Growing a successful pet care business isn’t easy by any means, and standing out amidst a sea of competitors can be challenging at the best of times. However, by adopting the right business practices, making sure your company is easy to find online, and showing your customers how important they are to you, you can not only learn how to get more customers but keep them as well.

About The Author

Katherine Carbonaro Kat lives in a spooky house surrounded by farmland in Hillsborough, NC, and couldn't be happier! Her two beloved cats, MeNow and Mr. Bumbles were both bottle-fed and raised by her. Huxley, her faithful companion, is estimated to be around 16 years old but still enjoys his daily mile-long walks and occasional hikes, a testament to the power of proper nutrition. Long live Neighborhood Pet!